Need a hand? We're a small team of parents and pediatric advisors and we read every message. Below is the quickest way to reach us, plus answers to the questions we hear most often.
CONTACT US
Email: support@kodelab.hr Data protection: dpo@kodelab.hr We aim to respond within 2 business days. Please include: • Your KidyGrow account email • Your device (iPhone 15, Pixel 7, etc.) and app version • A clear description of what happened, what you expected, and screenshots if possible
ACCOUNT & DATA
How do I delete my account? Go to Settings > Account > Delete account. Deletion is permanent — all data tied to your account (children profiles, growth measurements, activities, chat history) is removed within 30 days. You can also email dpo@kodelab.hr to request deletion. How do I export my data? Settings > Privacy & Data > Export my data. We'll email you a download link with a JSON archive of everything we hold for your account. How do I change my email? Settings > Account > Email. A verification link is sent to the new address.
SUBSCRIPTIONS
How do I subscribe to Premium? Premium is purchased inside the KidyGrow app via the App Store (iOS) or Google Play (Android). Web checkout is not available. How do I cancel? Cancel from your App Store or Google Play subscription settings. KidyGrow doesn't store your payment info — Apple or Google handles all billing. Where do I see my receipt? In the App Store / Google Play app, under your subscriptions.
AI FEATURES
Why does the chat ask for consent? AI features use third-party providers (OpenAI, Anthropic). We require explicit consent before sharing anything because that data leaves our servers. You can revoke consent at any time in Settings > Privacy & Data > AI Data Sharing. Is the AI advice medical advice? No. AI suggestions are guidance grounded in developmental science but not a substitute for your pediatrician. Always consult a healthcare professional for anything medical.
TROUBLESHOOTING
Sync isn't working: pull-to-refresh on the home screen, or sign out and back in. If it persists, email us with the timestamp of the missing sync. App crashes on launch: try reinstalling. If that doesn't fix it, send us your device + OS version. Notifications stopped working: Settings > Notifications inside KidyGrow, then your OS notification settings. Can't log in: use the password reset link on the login screen. If the reset email doesn't arrive within 5 minutes, check spam, then contact support.
FEATURE REQUESTS
Have an idea? We'd love to hear it. Email support@kodelab.hr with the subject "Feature request" and tell us what you're trying to do and why the current app doesn't quite get you there.